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Cookie usage
Necessary cookies
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| tavex_cookie_consent | Stores cookie consent options selected | 60 weeks |
| tavex_customer | Tavex customer ID | 30 days |
| wp-wpml_current_language | Stores selected language | 1 day |
| AWSALB | AWS ALB sticky session cookie | 6 days |
| AWSALBCORS | AWS ALB sticky session cookie | 6 days |
| NO_CACHE | Used to disable page caching | 1 day |
| PHPSESSID | Identifier for PHP session | Session |
| latest_news | Helps to keep notifications relevant by storing the latest news shown | 29 days |
| latest_news_flash | Helps to keep notifications relevant by storing the latest news shown | 29 days |
| tavex_recently_viewed_products | List of recently viewed products | 1 day |
| tavex_compare_amount | Number of items in product comparison view | 1 day |
Preference cookies
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| chart-widget-tab-*-*-* | Remembers last chart options (i.e currency, time period, etc) | 29 days |
| archive_layout | Stores selected product layout on category pages | 1 day |
Targeting cookies
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| cartstack.com-* | Used for tracking abandoned shopping carts | 1 year |
| _omappvp | Used by OptinMonster for determining new vs. returning visitors. Expires in 11 years | 11 years |
| _omappvs | Used by OptinMonster for determining when a new visitor becomes a returning visitor | Session |
| om* | Used by OptinMonster to track interactions with campaigns | Persistent |
Analytical cookies
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| _ga | Used to distinguish users | 2 years |
| _gid | Used to distinguish users | 24 hours |
| _ga_* | Used to persist session state | 2 years |
| _gac_* | Contains campaign related information | 90 days |
| _gat_gtag_* | Used to throttle request rate | 1 minute |
| _fbc | Facebook advertisement cookie | 2 years |
| _fbp | Facebook cookie for distinguishing unique users | 2 years |
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Popular Questions
Can I order products with the stock status “arrival unknown”?
It is not possible to order on your own products with the stock status “arrival unknown” in the online shop. We recommend you call us on +372 627 9900 or by email at tavid@tavid.ee about a possible order.
Can someone else pay for my order?
The client, the payer and the recipient must be the same person, whether you pay by bank transfer or debit/credit card.
Delivery & Insurance
1. Delivery
Delivery by Omniva courier in Estonia (5.16 EUR): after we have received your payment, the products will be dispatched within 24 hours on workdays. Delivery time is within 1 or 2 working days. The Omniva courier will contact you via phone.
Delivery to Omniva parcel machine in Estonia (2.95 EUR): after we have received your payment, the products will be dispatched within 24 hours on workdays. Delivery time is normally within 1 or 2 working days. Please provide your phone number in order to receive SMS notification with a confirmation code when your parcel arrives.
Delivery abroad: If you need to have the products delivered abroad, please contact our customer service by email tavid@tavid.ee or call us +372 627 9900 to discuss the options and price (starting from 50 EUR). After we have received your payment, the products will be dispatched within 24 hours on workdays. Delivery time depends on the destination country.
Self pick-up: you are welcome to come and collect your products at one of our offices in Tallinn or Tartu the same day that we have received your payment.
You need to bring a valid ID to collect the products.Take into consideration that the client, the payer and the recipient must be the same person.
2. Insurance
The package is fully insured, and in the extremely unlikely case that the package is lost or damaged, we will re-ship the items or refund your money.
3. Packaging
The products are encased in protective wrapping and placed in a discreet, unbranded padded package.
4. Shipment Tracking
Once the products have been packaged and sent you will receive instructions and a code to track the shipment
5. Delays
Should a delivery delay occur or if the ordered product is out of stock, we will always contact you by email to give you details about the delivery.
6. Shipping Prices
The shipping charge is 5.16 euros by ELS Express and 2.95 by Omniva parcel machine, applicable to deliveries within Estonia. If you wish to have your products delivered to another country, please contact us on +372 627 9900 or by email at tavid@tavid.ee for prices and terms.
Do I have to pay a fee when exchanging currencies at Tavid?
Commission on foreign exchange is 3 euros.
Why Buy Precious Metals from Tavid?
Tavid Group was founded in 1991 and it has firmly established itself as a leading precious metals and banknote dealer in Northern Europe, serving on average 1.9 million clients annually.
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