Delivery & Insurance

  1. Delivery
  2. Insurance
  3. Packaging
  4. Shipment tracking
  5. Delays
  6. Shipping Prices

1. Delivery

When placing an order through our online shop, you can choose to have the products delivered to you by ELS Express courier or to collect them in person at one of our offices in Estonia.

A. Delivery by ELS Express: after we have received your payment, the products will be dispatched within 24 hours. Delivery time is within 1 or 2 working days. The ELS courier will contact you via phone.

B. Self pick-up: you are welcome to come and collect your products at one of our offices in Tallinn or Tartu the same day that we have received your payment.

In both instances, you need to bring a valid ID to collect the products.Take into consideration that the client, the payer and the recipient must be the same person.

2. Insurance

The package is fully insured, and in the extremely unlikely case that the package is lost or damaged, we will re-ship the items or refund your money.

3. Packaging

The products are encased in protective wrapping and placed in a discreet, unbranded padded package.

4. Shipment tracking

Once the products have been packaged and sent you will receive instructions and a code to track the shipment

5. Delays

Should a delivery delay occur or if the ordered product is out of stock, we will always contact you by email to give you details about the delivery.

6. Shipping pricecs

The shipping charge is 4.79 euros, applicable to deliveries within Estonia. If you wish to have your products delivered to another country, please contact us on +372 627 9900 or by email at tavid@tavid.ee for prices and terms.

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