Terms & Conditions

Please read these Terms and Conditions carefully as they apply to all orders, purchases, and sales, whether made via the website www.tavid.ee, by telephone, or over the counter in one of the offices of Tavid. By placing an order to purchase from or by agreeing to sell to Tavid, you hereby accept the following conditions.

  1. Placing an order with Tavid
  2. Order Cancellation
  3. Delivery of Precious Metal
  4. Insurance
  5. Sale to Tavid
  6. Prices
  7. Customer data
  8. Intellectual property rights

1. Placing an order with Tavid

An order placed with www.tavid.ee is considered an intention to buy at the given price. Upon placing an order, the customer will automatically receive an invoice with payment details and instructions on how to transfer the money to Tavid.

The payment must be made within 1 hour of placing the order. During non-working days or public holidays (i.e. bank holidays) all transfers made by 10.30 on the next banking day are deemed to have been made within the one-hour time limit. The order is finalised and cannot be reversed once the money has been transferred to Tavid’s account.

2. Order Cancellation

The customer retains the right to cancel an order until payment to Tavid’s account has been made. The order will automatically be cancelled should the customer fail to make a timely transfer.

Tavid retains the right to annul the order should the sale become impossible for extraordinary reasons. Potential circumstances for annulling an order are the following:

    • Computer crash, causing disturbances to the data on product prices and inventory.
    • The ordered products are not in stock as anticipated.
    • Extraordinary situations on the world market, causing major changes in the price of precious metals.
        Upon annulment of an order, Tavid will contact the customer to specify new terms and conditions or will immediately return all funds transferred by the customer.

3. Delivery of Precious Metals

Tavid dispatches the products within 24 hours of receiving the customer’s payment. Should a delivery delay occur, or if the ordered product is out of stock, Tavid will always contact the customer by email in order to specify the conditions of delivery.

Delivery prices which are given during the checkout process apply only if the package is delivered within Estonia. Delivery conditions and prices abroad are agreed on a case-by-case basis. Please contact us by telephone on +372 6279900 or by email at tavid@tavid.ee.

4. Insurance

Tavid fully insures all its shipments. Should the items become lost or damaged during transit, Tavid reserves the right at its own discretion to re-ship the items or refund the customer. The insurance only applies whilst the items are in transit and ceases to be valid once the shipping carrier obtains the signature of receipt.

5. Sale of investment gold and silver to Tavid

A. Repurchase Price

The buyback prices that are displayed on www.tavid.ee for investment gold and silver are for guidance only and indicate what Tavid would pay right now for items that have been checked by one of the company’s precious metals experts. The amount the client will receive might be more or less than the amount shown on our website, depending on when the client’s item(s) are received and the price of gold or silver at that specific time of the day.

The shown buyback prices of investment gold and silver products are valid only for manufacturers who are represented by Tavid. If the investment gold or silver bar/coin derives from another manufacturer, or if the bar/coin is damaged, scratched, bent, or has had its original vacuum-sealed packaging opened, then Tavid will buy back that product at the price of XAU (see pricelist).

Bars or coins whose authenticity is called into question, will have their purity tested which will involve applying acids and cutting the metal. After the purity is determined, the items are weighed and a price is offered to the client according to the current buyback prices found on www.tavid.ee. Should the client refuse the given offer, the items will be returned and Tavid shall not be held responsible or liable for any damage caused to the items from the testing process.

B. Proof of Identity
Anti-money laundering regulations

For sales and purchases of gold and silver products over 15 000 euros (6400 euros when buying/selling silver coins), we are required by Estonian law to identify the person.

In order to facilitate the personal identification, the client shall present one of the following documents:

        • Estonian passport
        • ID card
        • Diplomatic passport
        • Driver’s license issued in Estonia
        • ID card
        • Passport of a foreign country or a passport of a foreigner

NOTE! No transactions will be carried out upon failure to present the document!

C. Payments

For all sales, the client will, depending on personal preference, receive his payment in one of the following ways:

1. Cash in hand
2. Transfer to bank account: the client needs to present a valid ID:

        • Estonian passport
        • ID card
        • Diplomatic passport
        • Driver’s license issued in Estonia
        • ID card
        • Passport of a foreign country or a passport of a foreigner

6. Prices

All prices are in euros. If you wish to make payment in any other currency, please call us on +372 627 9900 or send an email to tavid@tavid.ee for currency exchange rates or other terms and conditions.

7. Customer data

Tavid needs the customer’s personal information in order to contact the customer regarding their purchase or sell order and other issues related to them. Tavid will not pass on customer data to third parties.

8. Intellectual property rights

All logos, texts, images and software that appear on this website belong to Tavid AS and its sister companies which are part of the Tavex Group. This material is considered an intellectual property right. Any use of the logos, texts, images and software that appear on this website is prohibited, and rights thereto shall not pass to you or to any other user of this website. Unauthorised use or distribution of any materials from this site may – with the support of the law – lead to both civil and criminal penalties. Tavid AS will take all possible steps to protect and enforce its intellectual property rights.

Copyright © 2017 Tavid AS

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