Q: My email address has changed. What should I do?

Your registered email address for Tavex ID account is also your username when logging in. It can not be changed in your profile. If your email address has changed, please contact our customer support by calling +372 627 9900 or by email tavid@tavid.ee and we will assist you with changing it.

Q: Do I have to present any documents when buying gold or silver?

For sales and purchases of gold and silver products over 10 000 euros, we are required by Estonian law to identify the person. In order to facilitate the personal identification, the client shall present one of the following documents: – Estonian passport – ID card – Diplomatic passport – Driver’s license issued in Estonia – Passport of a foreign country or a passport of a foreigner NOTE! No transactions will be carried out upon failure to present the document!

Q: Can I use cash on delivery payment option?

No, unfortunately not. Tavid accepts only prepayments.

Q: What does EveryPay payment mean?

EveryPay is a licensed payment institution authorized and supervised by the Estonian Financial Supervisory Authority. You do not have to register to use EveryPay and it does not store any information that can be used to access your bank account. EveryPay uses the highest encryption standard available, in addition to the banks’ security system. EveryPay is a payment method that LHV, Luminor, Citadele, SEB and Swedbank customers in Estonia can use to make direct payments in Tavid’s webshop. If you wish to pay with LHV, Luminor, Citadele, SEB or Swedbank banklink in web, please choose EveryPay payment option and pay with EveryPay in 3 simple steps: 1. Select your bank and log in as you normally do. 2. Choose the account from which you wish to pay. 3. Confirm your payment with your preferred authentication method. After the payment is completed, you will be transferred back to Tavid webshop and your order confirmation will be followed by the payment confirmation. EveryPay offers bank payments and credit transfers in a secure, simple and fast manner between consumers and e-merchants. Payments and credit transfers via EveryPay are made immediately. EveryPay is always free to use and no registration is required for users. EveryPay supports your favourite bank and you log in using the same credentials as when logging into your bank account. EveryPay provides a secure payment method that offers peace of mind and is a payment institute licenced by Estonian Financial Supervisory Authority to operate throughout the European Union. If you have any questions regarding a payment made in conjunction with a purchase, we would ask you to contact the online store’s customer service in the first instance. If you have any questions, please contact us by phone +372 627 9900 or email tavid@tavid.ee .

Q: Where should I store my investment gold?

People believe that storing gold is expensive and requires certain conditions, which actually is not the case. You can store your gold in the safe at home – no special environment or conditions needed, as gold is indestructible and not susceptible to corrosion. Gold has also very small dimensions – 1 kg of pure gold is smaller than your palm. In case you don’t want to take a risk and store your gold at home, you can use the storage box in some bank. However, please note that in crisis situations (such as war, natural disasters, and other situations that we insure against buying gold), access to a bank deposit may be limited or completely closed.

Q: May I exchange banknotes and coins at Tavid?

Bank note exchange means that the notes of Euro as well as the notes of foreign currencies can be exchanged for larger or smaller notes. For example: You have a hundred 20€ notes and wish to have four 500€ notes. You have ten 500 Swedish krona bank notes and wish to receive fifty 100 krona notes. This service has a fee. The minimum fee is 4 EUR or 1,0% of the sum for Euros and 1,0%–5% for foreign currencies. NOTE! Notes are exchanged in case Tavid has them in stock. For further information, please contact us on +372 627 9900 or at tavid@tavid.ee for further information.

Q: Do I have to pre-order when buying large amount of a currency?

Although we can arrange large sums of foreign currency at short notice, we recommend that you contact us on +372 627 9900 or at tavid@tavid.ee in order to reserve the currency.

Q: Do I have to pay a fee when exchanging currencies at Tavid?

The service fee for the currency exchange transaction is 3 euros. The amount of the transaction-based service fee does not depend on the amount exchanged (3-euro service fee also applies if several currencies are exchanged within one transaction). If the foreign currency has been bought from Tavid then you can sell it back without the 3-euro service fee (purchase receipt must be presented).

Q: Does Tavid exchange foreign currency coins?

From foreign currency coins Tavid only buys GBP, PLN and LVL coins. NB! Please note that the exchange rate for coins is different to the regular exchange rate!

Q: Does Tavid sell or buy currencies that are not listed on its website?

Normally we only buy and sell currencies that are listed on our website, but you can always contact our customer service by email tavid@tavid.ee or call us +372 627 9900 and we may find the solution to change the currency you want.

Contact

Tavid AS
Reg.nr.: 10055700
Pärnu mnt 186, 11314
Tallinn, Estonia
E-mail: tavid@tavid.ee
Tel. +372 627 9900

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