Can I cancel the transaction after I have made the payment?

Once you have paid for an investment product order (such as gold, silver, or platinum), it is not possible to cancel the order. If, after making the payment, you wish to cancel the order voluntarily, you may only do so by selling the product back to Tavid in a separate transaction, either at the price listed at the time of the sale or as otherwise agreed with Tavid.

Reference to legislation: The customer has the right to withdraw from a transaction under the circumstances stipulated in the VÕS (Law of Obligations Act). However, according to § 53(4) point 11 of the VÕS, the 14-day right of withdrawal set out in § 56(1) does not apply to contracts involving items whose prices depend on fluctuations in the financial market that cannot be controlled by the trader (selling party), and which may occur during the withdrawal period. In light of this, the customer does not have the right of withdrawal under § 56(1) of the VÕS for transactions involving precious metal products (including gold and silver coins and bars) or currency.